Measures we have taken to reduce the risk

Our full risk assessment is available to view. Below are just a few highlights of the practical steps we have taken to ensure it is as safe as possible to stay with us.

Cleaning Protocols

Cleaning Protocols
and Procedures

We have always had a superb reputation for cleanliness. Now it’s more important than ever and much more than our reputation that is at stake.  We now conduct regular cleaning in high traffic areas and surfaces. We also use an Airthereal MA10K-PRO between changeovers. 

Smartlock Access

Secure Smart
Lock Access

We have installed smart lock entry system keypads to minimise risks with key handovers and face to face greetings. The access codes are all personalised so it’s really easy to remember too. 

Amazon Alexa Virtual Concierge Service

Online Guidebooks
and Virtual Concierge

Physical guidebooks in the room have been removed for your safety. Our online guidebook, accessible from your own device, provides all the additional information you need during your stay. Alexa also acts as your virtual concierge allowing you to book a taxi, order a delivery and so much more.

Online Payments


We require online payment to be made prior to check-in. Unfortunately, we are no longer able to accept cash payments, or payment upon arrival.

Personal Protective Equipment

Personal Protective

All of our staff will be using a suitable level of PPE whilst they conduct their various roles. Staff are also trained to dispose of PPE correctly.

Trace and Trace

and Trace

We will follow up with all of our guests 14 days after their departure to check if they have developed symptoms since their stay.

'Hakuna Matata' Cancellation Policy

It means, 'no worries' for the rest of your stays. It's our problem-free philosophy.

Harrogate Stays Hakuna Matata Cancellation Policy

Available to ‘book direct’ guests only. Our ‘Hakuna Matata’ cancellation policy allows you to cancel up until midday on the day of arrival free of charge.

Whether you’re not feeling very well or a lock-down has been imposed in your area meaning you’re unable to travel, you will receive a full refund, no questions asked. 

"We just hope you will book again with us when you are able to travel, but 'hakuna matata' if not."